1. Introduction
KSR Shipping Services (“KSR Shipping,” “we,” “us,” or “our”) provides domestic and international courier and logistics services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information belonging to our customers, website visitors, and other individuals who interact with our services (“you”), in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable laws of India.

By using our website, requesting a quotation, booking a shipment, tracking a parcel, or otherwise interacting with us, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
“Data Fiduciary” means KSR Shipping Services, which determines the purpose and means of processing your Personal Data.
“Data Principal” means the individual to whom the Personal Data relates, i.e., you.
“Processing” means any operation performed on Personal Data, including collection, storage, use, sharing, and deletion.

3. Information We Collect
We may collect the following categories of information:

Identity and contact information: full name, phone number, email address, and postal address.
Shipment information: pickup and delivery addresses, sender and receiver details, parcel contents description, declared value, and special handling instructions.
Transaction information: quotation requests, invoices, and payment-related information (we do not store full payment card numbers; payments are processed through third-party payment gateways).
Tracking and communication information: tracking numbers, shipment status history, and records of your communications with us via phone, email, or WhatsApp.
Technical information: IP address, browser type, device information, and cookies collected automatically when you visit our website.

4. How We Collect Information
We collect information directly from you when you submit a quotation request, book a shipment, contact our customer support, or otherwise communicate with us by phone, email, or WhatsApp. We also collect information automatically through cookies and similar tracking technologies when you use our website, and, where applicable, from our courier partners in connection with shipment tracking updates.

5. Legal Basis for Processing
We process your Personal Data on one or more of the following bases: (a) your consent, given at the time you submit a form, request a quotation, or book a shipment; (b) the necessity of processing to perform our contract with you, namely the provision of courier and logistics services; (c) compliance with a legal obligation, such as customs, tax, or regulatory requirements; and (d) our legitimate business interests, such as fraud prevention and service improvement, provided such interests do not override your rights.

6. How We Use Information
We use the information we collect to:

Provide, operate, and manage our courier and logistics services, including pickup, transit, and delivery of shipments.
Generate and communicate quotations and invoices.
Provide real-time shipment tracking and status updates.
Communicate with you regarding your bookings, shipments, and customer support requests.
Comply with applicable legal, regulatory, customs, and tax obligations.
Detect, investigate, and prevent fraudulent or unauthorized activity.
Improve our website, services, and customer experience.
Send you service-related communications and, where you have opted in, promotional communications.

7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable core website functionality, remember your preferences, analyze website traffic, and measure the effectiveness of our services. You may control or disable cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of our website, including the shipment tracking tool. Where required by applicable law, we will seek your consent before placing non-essential cookies and will provide a mechanism for you to manage your cookie preferences.

8. Sharing and Disclosure of Information
We may share your information with:

Courier and logistics partners engaged to complete the pickup, transit, and delivery of your shipment, including for shipments handled outside our own network.
Payment processors and financial institutions, solely to facilitate payment for our services.
Information technology and hosting service providers who support our website, database, and communication systems, under contractual confidentiality obligations.
Customs authorities, regulators, law enforcement, or other government authorities, where required by applicable law or a valid legal process.
Professional advisors, including legal and accounting advisors, where necessary for our legitimate business purposes.

We do not sell your Personal Data to third parties for their independent marketing purposes.

9. International Data Transfers
For international shipments, your shipment and contact information may be transferred to and processed by customs authorities, logistics partners, and regulatory bodies located outside India as necessary to complete the shipment. Where we transfer Personal Data outside India, we take reasonable steps to ensure that such transfers are made only to entities that provide an adequate level of protection for your information, consistent with the requirements of the DPDP Act.

10. Data Retention
We retain Personal Data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to:

Provide ongoing services and resolve customer support queries: for the duration of our relationship with you and for a reasonable period thereafter.
Comply with tax, accounting, and statutory record-keeping obligations under Indian law: generally for a period of eight (8) years from the date of the relevant transaction, or such longer period as required by applicable law.
Resolve disputes, claims, or enforce our legal rights: for the duration of any applicable limitation period under Indian law.

Once the applicable retention period has expired, we will securely delete or anonymize your Personal Data.

11. Data Security
We implement reasonable administrative, technical, and organizational security measures designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction, including access controls, encrypted data transmission where applicable, and restricted employee access on a need-to-know basis. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

12. Your Rights as a Data Principal
Subject to applicable law, you have the right to:

Request confirmation of whether we are processing your Personal Data, and access to a summary of such data.
Request correction or updating of inaccurate or incomplete Personal Data.
Request erasure of Personal Data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Withdraw consent to processing at any time, where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.
Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity, in accordance with the DPDP Act.
Lodge a complaint with our Grievance Officer (see Section 13) and, thereafter, with the Data Protection Board of India.

To exercise any of these rights, please contact us using the details in Section 19. We will respond to verified requests within thirty (30) days.

13. Grievance Officer
In accordance with the Information Technology Act, 2000, the rules made thereunder, and the DPDP Act, we have appointed a Grievance Officer to address your queries and concerns regarding the processing of your Personal Data.

Grievance Officer: The Proprietor, KSR Shipping Services
Email: ksrshippingservice@gmail.com
Phone: +91 99638 14267
Address: Khaja Mansion, beside HDFC ATM, Near Ramalingeswara Temple, Prakash Nagar, Begumpet, Hyderabad, Telangana 500016

We will acknowledge grievances within twenty-four (24) hours of receipt and endeavour to resolve them within fifteen (15) days.

14. Children's Privacy
Our services are intended for use by individuals who are eighteen (18) years of age or older, or by a parent or legal guardian booking a shipment on behalf of a minor. We do not knowingly collect Personal Data directly from individuals under the age of eighteen (18) without verifiable consent of their parent or lawful guardian. If we become aware that we have collected Personal Data from a child without such consent, we will take reasonable steps to delete that information promptly.

15. Marketing Communications
With your consent, we may send you promotional communications regarding our services via email, SMS, or WhatsApp. You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in such communications or by contacting us directly using the details in Section 19. Opting out of marketing communications will not affect service-related communications necessary for the fulfilment of your shipment.

16. Third-Party Links and Services
Our website may contain links to third-party websites and services, including Google Maps, social media platforms, and courier partner websites. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party website you visit.

17. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the revised Privacy Policy on our website with an updated Effective Date. We encourage you to review this Privacy Policy periodically. Continued use of our services after any such update constitutes your acceptance of the revised Privacy Policy.

18. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

KSR Shipping Services
Khaja Mansion, beside HDFC ATM, Near Ramalingeswara Temple, Prakash Nagar, Begumpet, Hyderabad, Telangana 500016, India
Email: ksrshippingservice@gmail.com
Phone: +91 99638 14267